Returns and Exchanges Policy

At PXN Australia, we want you to be fully satisfied with your gaming gear, which is why we offer a 30-day return window for items in their original packaging. Please ensure all electronic components and accessories are included to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the device in its original box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.

3

Ship to Service Center

Affix the provided shipping label and drop the package off at any authorized shipping location; we recommend using a tracked service for electronics.

4

Inspection and Refund

Once our technicians verify the item's condition and functionality, your refund or replacement will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing